Refund policy

Refund & Returns Policy

At Crystals & Reiki, we want you to be delighted with your purchase. If for any reason you’re not fully satisfied, our returns policy ensures peace of mind when shopping with us.

30-Day Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Undamaged and unused

  • Returned with proof of purchase

To start a return, please email us at crystalsandreikiuk@gmail.com.

Returns should be sent to the following address:
Crystals & Reiki LTD
5 Yeomans Way
Bournemouth
BH8 0BL

Items sent back to us without first requesting a return will not be accepted.

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package.

You can always contact us with any return questions at crystalsandreikiuk@gmail.com.

Damages and Issues

Please inspect your crystals upon delivery. If your item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.

We kindly ask that you send photos of the damaged or incorrect product to crystalsandreikiuk@gmail.com when submitting your request.

Refunds

Once we’ve received and inspected your return, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note:

  • It may take some time for your bank or credit card company to process and post the refund.

  • If more than 15 business days have passed since we approved your return, please contact us at crystalsandreikiuk@gmail.com.